positioning line is, "You'd be surprised how far we'll go for you."
This statement is not mere hype; it is our commitment to go beyond the
expectations of what companies need from a global logistics provider.
How do we accomplish this? By staying focused on our core assets:
++ Our People
++ Our Systems
++ Our Customers
motivating and retaining the best personnel in the business, we feel we
will keep our leadership position in the marketplace. Our business is
quality customer service and our people are what make that happen. We
hire individuals based on attitude, and we train the skills it takes to
make a successful career here. SWPAKISTAN' employees, as part of their
overall job evaluation, are required to take a minimum of 52 hours per
year, of in-house training. Multiple on-going training classes are
available at any one time within each SWPAKISTAN office location.
control of our destiny by taking control of our systems direction.
Moving information in a timely and accurate method is just as important
as moving the goods and our systems support our operations teams and our
customers in providing them the data they need to successfully manage
the movement of their goods. All of our global offices are linked via
high-speed lines using the same hardware and running off of the same
transportation software. This drives global standardization with timely
and accurate communication. We are the leader in the systems arena, and
we are continuing to invest in this critical area.
We believe that
successful companies have a unique culture, and they work hard to
protect that culture. At SWPAKISTAN our culture is about exceeding our
customers expectations and providing a place for our employees to make a
career and do well for themselves. Our environment breeds success, and
you will notice that our people move faster, work harder and are better
rewarded than our competition. Our offices are neat, organized and set
up in accordance with our quality policies. We are a process driven
organization that focuses on continual improvement. It's a simple
philosophy that works. We will do all we can to protect our culture.
Our financial success
is directly related to our client retention. We have the smallest sales
staff in the industry and put more emphasis on taking care of our
existing clients than going out and getting new business. We feel that
if we partner with the right clients our business will grow with these
customers, and our reputation will support our sales staff in obtainment
of new partners. We have initiated some very successful programs to
support our existing clients including:
++ Quality Management Reviews
++ Service / Vendor Scorecard(s)
++ Formalized Client Retention Programs
++ Focus Groups
We believe that we
need to invest in our existing clients in order to grow our business.
You are the reason we exist and succeed.
To summarize, when
choosing a provider of logistics services, you are buying the people,
the systems and the culture of an organization. You must trust that
these three critical elements work in harmony on a global basis. To
reiterate, at SWPAKISTAN we take great pride in ensuring that our
customers get the same level of consistent service everywhere in the
world. Our client retention record is a testament to our ability to
exceed our customer's expectation and never take their business for
granted. Our goal of 100% customer satisfaction, 100% of the time is
something we live by. If given the opportunity, we will surprise you
with our capability, our commitment and the subsequent results of our
line is, SWPAKISTAN has the systems, facilities and most important, the
people, to provide companies with a consistent quality service at a